Frequently Asked Questions

How do I track my package?

Simply enter your tracking number on our homepage or tracking page.

What is the estimated delivery time?

Delivery times vary by service. Standard is 3-5 days, Express is next day.

Can I change my delivery address?

Yes, if the package has not left the hub. Contact support immediately.

What items are prohibited?

Hazardous materials, flammables, and certain perishables. See our full guide.

Live Chat

Available 24/7 for immediate assistance.

Email Support

Response within 2 hours. Recommended for claims.

Phone Line

Talk to a local expert in your language.